Frequently Asked Questions

FAQ

Frequently Asked Questions

Where is High Altitude Trampoline Park located?

91 Whiffler Road, Norwich, NR3 2AW

Is There Car Parking?

Yes, there is!  During our Peak times our car park can become choco-block but don’t worry, we have other options. You can ALWAYS park at the Mercure Hotel just at the bottom of Whiffler Road. If you’re coming during the weekend you can park in Howden’s after 12:30pm on Saturday and all day Sunday’s.

What’s the Age Limit?

Toddler session is for Under 5’s

Under 10’s is for under 10’s only.  Children 3 years or younger will need adult supervision

Freestyle – 3 to 5 year olds can go on with adult supervision, 6 years and older can go on unsupervised

Do I Need to Book?

Jump slots start on the hour and we need you to arrive at least 20 minutes before your jump so we can check your waiver forms and in time for the safety brief which commences 10 minutes prior to the jump. BOOK NOW!

Is My Booking Refundable or Transferable?

We require 28 days notice to provide a refund for cancellations.  Any cancellation occurring with less than 28 days and more than 7 clear days notice will be offered a transfer.

What Time Should I Arrive for my Booking?

We ask that you arrive at least 20 minutes before your jump time, this will allow us time to check your waiver form and get you in the safety brief area before it starts 10 minutes prior to your bounce.

What If I Have Questions and Want to Talk to Someone?

Give us a call! Contact details can be found on our Contact Us page.

What Do I Wear and Are There Changing Rooms Available?

We recommend athletic clothing with some stretch. Preferably tracksuit bottoms and sports tops, girls/ladies should avoid wearing dresses without leggings and loose tops. Our socks with grip are compulsory for hygiene purposes and to avoid slipping. These are added to your admission fee the first time you visit and are then yours to keep to be used again at all subsequent visits. There are no changing rooms on site.

Can I Bring My Own Food?

Due to food health & safety, no self-catering is allowed at the venue. (Excludes birthday party cake.) Our Altitude Lounge offers an extensive great range of fresh hot and cold refreshments. Have a look at our brilliant lounge menu.

Do You Have Lockers?

Yes, we have lockable lockers and plenty of space for leaving shoes and coats safely.

Is There a Weight Limit?

Based on the trampoline manufacturer’s safety standards, the weight limit for an individual jumper is 120kg. Our policy is to recommend that anyone with individual weight-related concerns consult a physician and receive medical clearance for rigorous physical activity on an unstable surface before engaging in trampoline jumping.

Is Jumping Good for Me?

Yes. Trampolining is one of the best forms of exercise there is!

Is It Safe?

As long as everyone adheres to the rules laid out in the safety brief and follow the court monitors instructions, everyone will be safe and have a great time.  A list of our rules can be found here

How Do I Find Out More Information?

Please contact us for further details.

What Are Your Registered Company Details?

Registered Office: 91 Whiffler Road, Norwich, NR3 2AW. Company Number: 09348389. Contact: 01603 402 700 / info@highaltitudepk.co.uk

Will I Have Fun?

Seriously? What a silly question. 😉 Trampolining is one of the most fun activities you can do!