Frequently Asked Questions

I’m pregnant, can I use the trampolines and inflatables?2023-08-09T12:08:09+01:00

For safety purposes, we do not allow pregnant people to use the trampolines or inflatables. However please do take advantage of our court-side café where you can observe all activities.

Do parties and private hire include inflatables?2023-02-14T18:34:18+00:00

Yes, at no extra cost.

If under 4s must be accompanied by an adult on the inflatables, is this at an additional cost?2023-02-14T18:34:51+00:00

For the purpose of health and safety, we require those under the age of 4 to be accompanied by an adult. Due to limited capacity on site, all accompanying adults require a purchased ticket for the relevant session.

Is there an age limit for the inflatables assault course?2023-01-31T15:12:45+00:00

No, there is no age limit. But there are age-appropriate sessions. For example, only those over the age of 4 can use the inflatables during an Over 4s session.

When can I use the inflatables?2023-01-31T15:12:17+00:00

Anyone can use the inflatables during their standard session times. For example, toddlers can use the inflatables during their allocated Tots session times.

Will I Have Fun?2021-06-23T22:51:32+01:00

Seriously? What a silly question. ? Trampolining is one of the most fun activities you can do!

What Are Your Registered Company Details?2021-06-23T22:51:08+01:00

Registered Office: 91 Whiffler Road, Norwich, NR3 2AW. Company Number: 09348389. Contact: 01603 402 700 / info@highaltitudepk.co.uk

How Do I Find Out More Information?2021-06-23T22:49:57+01:00

Please contact us for further details.

Is It Safe?2021-06-23T22:49:19+01:00

Yes. Trampolining is one of the best forms of exercise there is!

Is Jumping Good for Me?2021-06-23T22:48:56+01:00

Yes. Trampolining is one of the best forms of exercise there is!

Is There a Weight Limit?2021-06-23T22:48:31+01:00

Based on the trampoline manufacturer’s safety standards, the weight limit for an individual jumper is 120kg. Our policy is to recommend that anyone with individual weight-related concerns consult a physician and receive medical clearance for rigorous physical activity on an unstable surface before engaging in trampoline jumping.

Do You Have Lockers?2021-06-23T22:48:07+01:00

Yes, we have lockable lockers and plenty of space for leaving shoes and coats safely.

Can I Bring My Own Food?2021-06-23T22:47:39+01:00

Due to food health & safety, no self-catering is allowed at the venue. (Excludes birthday party cake.) Our Altitude Lounge offers an extensive great range of fresh hot and cold refreshments. Have a look at our brilliant lounge menu.

What Do I Wear and Are There Changing Rooms Available?2021-06-23T22:46:41+01:00

We recommend athletic clothing with some stretch. Preferably tracksuit bottoms and sports tops, girls/ladies should avoid wearing dresses without leggings and loose tops. Our socks with grip are compulsory for hygiene purposes and to avoid slipping. These are added to your admission fee the first time you visit and are then yours to keep to be used again at all subsequent visits. There are no changing rooms on site.

What If I Have Questions and Want to Talk to Someone?2021-06-23T22:46:15+01:00

Give us a call! Contact details can be found on our contact us page.

What Time Should I Arrive for my Booking?2021-06-23T22:45:27+01:00

We ask that you arrive at least 20 minutes before your jump time, this will allow us time to check your waiver form and get you in the safety brief area before it starts 10 minutes prior to your bounce.

Is My Booking Refundable or Transferable?2021-08-16T17:55:00+01:00

We require 28 days notice to provide a refund for cancellations.  Any cancellation occurring with less than 28 days and more than 7 clear days notice will be offered a transfer. Transfers are only valid up until session start time.

Do I Need to Book?2021-08-26T08:51:22+01:00

Booking is advised, its slightly cheaper and secures your session in our busy periods. However, you don’t need to book and can pay on the day if there is availability.

Please note, spectators do not need to pay. You only pay if you are bouncing.

Jump slots start on the hour and we need you to arrive at least 20 minutes before your jump so we can check your waiver forms and in time for the safety brief which commences 10 minutes prior to the jump.

What’s the Age Limit?2021-06-23T22:43:49+01:00

Toddler session is for Under 5’s

Under 10’s is for under 10’s only.  Children 3 years or younger will need adult supervision

Freestyle – 3 to 5 year olds can go on with adult supervision, 6 years and older can go on unsupervised

Is There Car Parking?2021-06-23T22:43:17+01:00

Yes, there is!  During our Peak times our car park can become choco-block but don’t worry, we have other options. You can ALWAYS park at the Mercure Hotel just at the bottom of Whiffler Road.

Where is High Altitude Trampoline Park located?2021-06-23T22:42:18+01:00

91 Whiffler Road, Norwich, NR3 2AW

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